STA, 6 January 2022 - The Public Administration Ministry has developed in cooperation with administrative units a new system for making an appointment for administrative services. The service allows clients to choose their appointments via a call centre or through an online app, and it is currently available at three administrative units.
The system is currently operating for Ljubljana, Logatec and Litija
Public Administration Minister Boštjan Koritnik explained at a press conference on Thursday that the Covid-19 epidemic has necessitated adjustments also in the organisation of work in public administration.
To protect the health of clients and employees during the epidemic, many administrative units have introduced a system of obligatory prior appointments for their services, while they also extended working hours and reinforced staffing.
The minister said that clients reacted positively to the changes recently introduced at administrative units, including the web service that allows them to check the expected waiting times at each administrative unit.
"Clients want faster processing at administrative units, which are already overloaded," said Koritnik. That's why, in recent months, the ministry has developed a system for online appointments.
According to the minister, this new system will simplify procedures for clients, saving them time, while it will also be a welcome simplification for employees at administrative units.
When making an online appointment in the system, clients can select a preferred date and the location of the service, and enter additional requirements (such as the presence of an interpreter) in the notes section.
Aleksander Vojičić from the ministry's administrative units service explained that the system works on two levels, as an online appointments service and as a call centre.
Both levels are currently available at administrative units in Ljubljana, Logatec and Litija, and up to 20 more administrative units are expected to implement the online appointment system in the coming months, said Koritnik.
The Public Administration Ministry carried out a public procurement procedure worth EUR 345,000 for the service, which will be provided by the consulting and marketing company Ortus Inc.