STA, 20 June 2019 - As problems surrounding airline Adria Airways seem to be mounting, Fraport Slovenija, the operator of Ljubljana international airport, says it is ready for a potential worst-case scenario at its main client.
"Although we cannot provide specific answers, we can say Fraport Slovenija has a plan ready for replacement transport, should it lose its largest business partner," the company said on Thursday, describing its business relationship with Adria as fair.
Fraport noted there was demand for certain air routes, which bodes well for keeping the routes which are potentially profitable.
Slovenia's profile in foreign markets is growing and there is more interest in visiting Slovenia, so the need for launching new or additional air links also grows.
The Brnik-based company also stressed it believed in the potential of Slovenia's air transport market, which can be seen from its many infrastructure investments.
Fraport told news portal Siol.si that attracting (new) airlines is "a very demanding and time-consuming process which usually takes up to two years".
This is even more so if a small market such as the two-million Slovenian one is in question.
Slovenia's main airport offers scheduled flights to 27 cities in 20 countries on board 12 regular airlines, which translates into more than 260 scheduled flights a week.
In summer, Adria, which has recently cancelled several flights and had some liquidity problems in the past, connects Ljubljana with 16 cities on direct routes.
Adria, which the Slovenian government sold to German fund K4 in 2016, carries 52% of all passengers travelling via Ljubljana airport, according to Fraport.
A rise in customer complaints at Adria
STA, 20 June 2019 - With mounting flight cancellations and delays, Adria Airways has been in the spotlight in recent weeks as passengers left stranded aired their grievances on social media. The Civil Aviation Authority said it had already received 134 complaints against the carrier so far this year over violations of EU rules on passenger rights.
The complaints related to Adria account for the bulk of the 208 complaints received so far this year, the agency told the STA.
Adria was also the main target of complaints last year and accounted for nearly 90% of all fines issued, its fines totalling roughly EUR 35,500.
Overall, the number of complaints the agency has received has been rising, from 149 in 2017 to 337 last year and 208 so far this year.
Given the trend, the number is set to rise further this year, but the agency says Adria is not the only airline to blame.
The number of flights and passengers has surged in recent years, with the number of violations of passenger rights rising accordingly.